We know you will be anxiously waiting for your package to arrive at your front door, so please read below to help guide your shipping selection. Our customers are our number one priority and we want to make sure your order is shipped to you as soon as possible!
WHEN WILL MY ORDER SHIP?
Standard Shipping - USPS Priority Mail
All standard orders are processed within 2-5 business days. Please note, orders are not processed on Saturdays, Sundays or holidays. USPS picks up our orders at the end of each business day. Once your order has been picked up there is a 3-6 business day expected arrival time for the continental US. Although, USPS estimates a delivery time, there is no guaranteed delivery date. USPS does not deliver on Sundays or holidays.
Expedited Shipping - USPS Priority Mail Express
Orders placed Monday through Friday before 12:00 PM CST will be processed that day. Orders placed after 12:00 PM CST will be processed the next business day. Expedited Shipping in the continental US ships in 1-2 business days.
All express orders placed on Friday after 12:00 PM CST, Saturday or Sunday will be processed on Monday.
- Please note that this assumes all of your shipping and billing information is correct and the merchandise is in stock. We will notify you if the merchandise you selected is not currently in stock.
- Your order may be shipped in multiple packages at no additional charge to you.
- Please double check your shipping address! You will be charged to double ship if the wrong address is entered.
WHAT IF I HAVE LOCAL PICKUP?
We offer free local pickup for our DFW customers! Please select LOCAL PICKUP as your delivery option at checkout. You will receive an email when your order is ready for pickup with instructions. Local pickup hours are Monday-Friday 10am-3pm. Orders placed on Friday after 12pm will not be processed until Monday as our warehouse is closed Saturday & Sundays. We are also closed on all major holidays.
HOW DO I KNOW THE STATUS OF MY ORDER?
As soon as your order is placed, you will receive a confirmation email. Once your order has been processed, you will receive another email with a USPS tracking number. You can check the status of your order at any time by tracking your number at https://www.usps.com/. Please allow 7 business days before inquiring about the status of your order.
We are not responsible for lost or stolen packages. If your tracking shows that your package has been delivered, please check with your neighbors and family members to make sure they did not receive it by mistake. USPS requires that you wait 7-15 days from the 'delivered' date (provided by USPS) before filing a claim for your lost/stolen package. Then feel free to file a claim with USPS using the following link - https://www.usps.com/help/claims.htm.
WHAT IF I RECEIVE A DAMAGED ITEM?
Damaged merchandise must be reported prior to wear and tags must be attached. All damage reports must be made within 3 days of the delivery date. Please email email@example.com immediately and provide a picture of the damaged/defective area. Please include your name, order number and a brief description of the damage.
MY PACKAGE WAS NOT DELIVERED OR STOLEN. WHAT DO I DO?
If you receive a USPS delivery email and your package is not delivered, please contact us at firstname.lastname@example.org. USPS often sends out the delivery email prematurely and the package is delivered within 1-2 business days.
We also offer the optional Route shipping insurance on all orders! If your order is lost, stolen or damaged and you chose not to purchase the insurance, J.Marie is not able to provide a replacement or a refund. If your order is lost, stolen or damaged and you did purchase Route Shipping Insurance, please contact email@example.com to begin the claim. Route claims must be filed within 15 days of the order shipping. You can also download the Route App, where you can track all of your packages and file claims directly! Please email firstname.lastname@example.org for any questions regarding Route.
Didn’t answer all of your questions? Shoot us an email at email@example.com with any questions you have.