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RETURN POLICY

RETURN, EXCHANGE, & DAMAGE POLICIES:

When is my return processed?

Returns are processed within 2-4 days of delivery. A return must be sorted, inspected and processed before your store credit is issued. Store credit is not issued the day your return is delivered. Thank you for your patience!
We are not responsible for lost returns. We recommend holding onto your tracking number for your records.

The item I received was wrong/damaged? 

Damaged merchandise must be reported prior to wear and tags must be attached. All damage reports must be made within 3 days of the delivery date. Please email info@jmariecollections.com immediately and provide a picture of the damaged/defective area. Please include your name, order number and a brief description of the damage.

How can I make an exchange?

Exchanges must be for the same item in a different size. We are not able to exchange for different items. Please note your size exchange on your invoice. If we have the item in stock in your requested size, we will send it to you.  Due to limited quantity of inventory, we cannot guarantee exchanges or hold items.