FAQ's

Frequently Asked Questions

General FAQ's

Do you have gift cards?

Of course we do! You can purchase an E-Gift Card here, and once the order is placed you will recieve an email with a code to use online! Gift Cards are nonrefundable.

I forgot to apply a discount code to my order, can you apply it for me?

Please reach out to us at info@jmariecollections.com with your order number and discount code so we can take a further look!

If a discount code is part of a flash sale (Ex. Sale on Sale, Black Friday, etc.) we can only apply the code if the sale is still active, or if it has been less than 24 hours since the order was placed

I forgot to apply my gift card to my order, can you apply it for me?

We are unable to edit the payment method on an order once it has been placed. If you meant to apply a gift card or store credit to an order, please email us at info@jmariecollections.com with your order number and we will do our best to accommodate you.

An item from my recent order just went on sale, can you make a price adjustment?

At this time we do not make any price adjustments on items that are marked down to a sale price, or included in a flash sale.

My item arrived damaged. What should I do?

We stand behind our products and want you to be satisfied with them! If you received a damaged or defective item, please email us at info@jmariecollections.com within 48 hours of receiving your order to resolve the problem.

Contact

How can I contact you?

In order to best contact us, we recommend emailing us info@jmariecollections.com to receive a response within 24 business hours.

You can also reach us at 469-248-0198 during our business hours of 8:30-4:30pm CST, Monday-Friday.

You can visit our Contact Us page for any further information.

Can I get on your email list?

Absolutely! Scroll to the bottom of our website to sign up for our email newsletter. Be the first to know about new arrivals, sales, and more!

Can I become a J.Marie retailler?

We would love for you to carry J.Marie Collections in your store! To get started, fill out an application here. In order to become a member you must be a business, so we do require your business licensce, state certifications, and/or federal tax ID. For questions regarding wholesale please contact us at wholesale@jmariecollections.com.

Returns/Store Credit

My item did not fit! Can I exchange it for a different size?

In order to make an exchange, we recommend initiating a return for the item and reordering the correct size. You can click here to access the Returns Center.

For information in regards to returns, you can take a look at our Return Policy. Please email us at info@jmariecollections.com if you have any additional question.

I sent in a return and am looking for my store credit. Where can I find it?

Some email providers filter our online credit emails into the spam folder. If you have made a return and it has been more than 4 business days, you will probably find the credit in your spam/junk mail. If you have trouble accessing your store credit, please email info@jmariecollections.com for assistance.

Order Fulfillment + Route

My package was marked as delivered but I have not received it. What should I do?

Once a package is picked up from our warehouse, it becomes the responsibility of USPS. USPS occasionally marks a package as delivered before it has actually been delivered, so if you do not see your package we recommend waiting 1-3 business days to see if your package comes with a late arrival.

If you have Route Package Protection, file a claim here to find out more details about the location of your package.

If you do not have Route Package Protection, we recommend filing a claim with your local post office to help determine the location of any lost packages.

Can I pickup my online order?

We offer order pickup at our warehouse in Dallas, TX! If you placed an order for pickup and are unable to make it to our warehouse, please email us at info@jmariecollections.com to learn about shipping options. See our warehouse address and pickup hours below!

1352 Crampton St

Dallas, TX 75207

Warehouse Pickup Hours:

Monday-Friday, 9:30am-3:30pm CT

What is Route?

Route Package Protection is a third party company we use to insure your shipment. If you choose to add Route to your order, you will pay a small fee to guarantee that if any issues occur during the fulfillment process (lost mail, damaged mail, etc.) you will be entitled to a full refund or replacement order. Route is a nonrefundable charge.

Still have questions? Let us know!

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Frequently Asked Questions