Frequently Asked Questions
General FAQ's
Do you have gift cards?
I forgot to apply a discount code to my order, can you apply it for me?
If a discount code is part of a flash sale (Ex. Sale on Sale, Black Friday, etc.) we can only apply the code if the sale is still active, or if it has been less than 24 hours since the order was placed
I forgot to apply my gift card to my order, can you apply it for me?
An item from my recent order just went on sale, can you make a price adjustment?
My item arrived damaged. What should I do?
Contact
How can I contact you?
In order to best contact us, we recommend emailing us info@jmariecollections.com to receive a response within 24 business hours.
You can also reach us at 469-248-0198 during our business hours of 8:30-4:30pm CST, Monday-Friday.
You can visit our Contact Us page for any further information.
Can I get on your email list?
Can I become a J.Marie retailler?
Returns/Store Credit
My item did not fit! Can I exchange it for a different size?
In order to make an exchange, we recommend initiating a return for the item and reordering the correct size. You can click here to access the Returns Center.
For information in regards to returns, you can take a look at our Return Policy. Please email us at info@jmariecollections.com if you have any additional question.
I sent in a return and am looking for my store credit. Where can I find it?
Order Fulfillment + Route
My package was marked as delivered but I have not received it. What should I do?
Once a package is picked up from our warehouse, it becomes the responsibility of USPS. USPS occasionally marks a package as delivered before it has actually been delivered, so if you do not see your package we recommend waiting 1-3 business days to see if your package comes with a late arrival.
If you have Route Package Protection, file a claim here to find out more details about the location of your package.
If you do not have Route Package Protection, we recommend filing a claim with your local post office to help determine the location of any lost packages.
Can I pickup my online order?
1352 Crampton St
Dallas, TX 75207
Warehouse Pickup Hours:
Monday-Friday, 9:30am-3:30pm CT
What is Route?